How it works?

You can add the products to your order and choose the shape, condition and carry out the

payment directly through our e-commerce.

Register

 How can I register?

To register at the Hybel virtual store, simply access the tool (“Enter or register”) at the top of the virtual store, an email will be sent requesting the registration data.

I am already a Hybel customer how do I login?

Just access the tool (“Sign in or register?”) At the top of the virtual store, fill in the login and password fields with the information provided by email.

How to buy

 How do I buy?

Access through the Search tool (“What are you looking for”) At the top of the online store, or choose any of the categories available at the top.

When locating the desired product, to view more information about the product just click on the photo available and thus it will be available code, description, technical drawing, technical specification, technical catalog, price, product availability, shipping time or manufacturing time.

To make the purchase, click on “Add to cart” and the product will go to the “shopping cart”, being able to choose new products or finalize the purchase.

After selecting the desired products, click on "buy", the order will be directed to "checkout" confirm the delivery address, define delivery information and choose one of the payment methods to finalize the purchase.

Is there a minimum value?

Hybel does not require a minimum purchase price.

Payment

 How can I perform the payment?

Credit card and wire transfer.

How do I know that my payment has been approved?

The payment approval and order confirmation will be notified through the email filled in the register.

Is there any notification if the payment is not approved?

If the payment is not approved, you will be notified through the email filled in the register.

Products

 How do I find a specific product on the website?

Go to the top of the virtual shop Search Tool ("What are you looking for?") Use the Hybel code, the assembler code or product descriptions to locate it. Or click on the desired category also at the top and use the available filters to identify the product

If I give up on one of the products I selected, do I need to start shoppingagain?

When adding to the "shopping cart" each selected product has the option of exclusion individually, that is, it will have the option to choose new products or finalize the purchase with the other products that were selected.

After completing the purchase, can I add another product to my orders?

Hybel will not accept changes to the order (payment methods, quantities, location or date) after the purchase process is completed on the website.

 Delivery:

What is the delivery time for my order?

You must consider and add to the delivery period the manufacturing period of X working days (when informed in the product) for the products published on the website.

Which carrier is responsible for delivering my Purchase?

Hybel operates through DHL Carrier.

Is there a way to track my purchase?

A tracking number will be sent.

I have not received all items from my Purchase. How should I proceed?

However, if the consumer still accepts the product, he must contact the sac by e-mail sales@hybel.com.br within 48 hours of receipt.

I received my order with the package open or damaged what should I do?

Refuse to receive the product and inform Hybel by e-mail: sales@hybel.com.br.

Can I send my orders to an address different from the one informed in my profile?

Yes, on the “checkout” page in the “shipping information” field, you  can add a new address and select another address, if he has more than one registered.

Stock:

Are all products on the site in stock?

If you do not have the desired stock quantity, the remaining time for manufacturing will be shown.

What is the lead time for manufacturing?

The manufacturing period may vary according to the selected product. Business days (When informed on the product) should be considered for the products posted on the website.