General Merchandise Exchange or Return Policy applies only to purchases
carried out directly at Hybel. Purchases made at one of the distributors or
Hybel resellers, must follow the policies of the respective distributor.
The occurrences that involve exchange or return must be communicated to the SAC - Service of
Hybel Customer Service (e-mail: sales@hybel.com.br; tel: +55 (17) 98182-0064)
soon as possible. The exchange or return process will not proceed if the customer
do not contact SAC before shipping the product.
Product Refusal
If any of the following occurs, refuse to receive the product and inform
Hybel by email sales@hybel.com.br:
◦ Open or damaged packaging;
◦ Defective product;
◦ Product in disagreement with the order;
◦ Lack of items.
However, if the consumer still accepts the product, he must contact the
within 48 hours of receipt.
Exchanges or Returns
Within 7 (seven) consecutive days, if the product is defective, or if the customer is not
satisfied with the purchase, you must communicate to Hybel's Customer Service by email, online chat or by phone, and request the exchange / return of the order.
After acceptance of the goods, exchange / return of goods will not be accepted under any circumstances.
products that are already showing signs of use and that have not been defective, with violation of
product seal. This kind of request will not even be critically reviewed and will be rejected promptly.
In order to exchange / return the product, the customer must observe the following conditions:
◦ The product must be accompanied by the return invoice (issued by the customer), the
manual and all accessories included in the original packaging;
◦ Forward the product in the original packaging, without signs of use, without breaching the seal
Hybel's original;
All products are analyzed. They will be resent to the customer whenever it is not
found any defect, with shipping cost to the customer.
Hybel reserves the right not to carry out the exchange / return without the respective invoice,
with signs of misuse, with violation of the original seal and in the specific case of exchange,
products with no defects.
Exchange Term
Hybel has a term of up to 30 (thirty) consecutive days, counted from the date of the
receipt of the product at its headquarters, to verify that the request meets the requirements
Exchange and Returns Policy. If so, the company is responsible to send another product to the customer.
Product warranty
If the product shows defect after 7 (seven) calendar days, counting from the date of
receipt, but within the hybel warranty period stated in the manual, you
you can contact the SAC to report the occurrence and obtain clarifications.
Products must be returned, in the original packaging, with the Invoice, manual and all
accessories.
All products are analyzed. They will be resent to the customer whenever it is not
found any defect, with shipping cost to the customer.
Reimbursement of Values
The company refunds the amounts paid using the same form of payment chosen in the
shopping process. Refund will be processed only after receipt and review
of the product by Hybel:
◦ CREDIT CARD - the card administrator will be notified and the chargeback will occur
up to two subsequent invoices;
Repair Analysis
◦ Contact the export department by email sales@hybel.com.br for more information.
◦ The product should be sent for analysis, with freight paid by the customer. If it is found that the
product is under warranty and has a defect on the part of Hybel, it will be returned to the customer, with freight paid by Hybel.
Return of Goods
◦ Contact the export department by email sales@hybel.com.br for more information.