General Merchandise Exchange or Return Policy applies only to purchases

carried out directly at Hybel. Purchases made at one of the distributors or

Hybel resellers, must follow the policies of the respective distributor.

The occurrences that involve exchange or return must be communicated to the SAC - Service of

Hybel Customer Service (e-mail: sales@hybel.com.br; tel: +55 (17) 98182-0064)

soon as possible. The exchange or return process will not proceed if the customer

do not contact SAC before shipping the product.

Product Refusal

If any of the following occurs, refuse to receive the product and inform

Hybel by email sales@hybel.com.br:

◦ Open or damaged packaging;

◦ Defective product;

◦ Product in disagreement with the order;

◦ Lack of items.

However, if the consumer still accepts the product, he must contact the

within 48 hours of receipt.

Exchanges or Returns

Within 7 (seven) consecutive days, if the product is defective, or if the customer is not

satisfied with the purchase, you must communicate to Hybel's Customer Service by email, online chat or by phone, and request the exchange / return of the order.

After acceptance of the goods, exchange / return of goods will not be accepted under any circumstances.

products that are already showing signs of use and that have not been defective, with violation of

product seal. This kind of request will not even be critically reviewed and will be rejected promptly.

In order to exchange / return the product, the customer must observe the following conditions:

◦ The product must be accompanied by the return invoice (issued by the customer), the

manual and all accessories included in the original packaging;

◦ Forward the product in the original packaging, without signs of use, without breaching the seal

Hybel's original;

All products are analyzed. They will be resent to the customer whenever it is not

found any defect, with shipping cost to the customer.

Hybel reserves the right not to carry out the exchange / return without the respective invoice,

with signs of misuse, with violation of the original seal and in the specific case of exchange,

products with no defects.

Exchange Term

Hybel has a term of up to 30 (thirty) consecutive days, counted from the date of the

receipt of the product at its headquarters, to verify that the request meets the requirements

Exchange and Returns Policy. If so, the company is responsible to send another product to the customer.

Product warranty

If the product shows defect after 7 (seven) calendar days, counting from the date of

receipt, but within the hybel warranty period stated in the manual, you

you can contact the SAC to report the occurrence and obtain clarifications.

Products must be returned, in the original packaging, with the Invoice, manual and all

accessories.

All products are analyzed. They will be resent to the customer whenever it is not

found any defect, with shipping cost to the customer.

Reimbursement of Values

The company refunds the amounts paid using the same form of payment chosen in the

shopping process. Refund will be processed only after receipt and review

of the product by Hybel:

◦ CREDIT CARD - the card administrator will be notified and the chargeback will occur

up to two subsequent invoices;

Repair Analysis

◦ Contact the export department by email sales@hybel.com.br for more information.

◦ The product should be sent for analysis, with freight paid by the customer. If it is found that the

product is under warranty and has a defect on the part of Hybel, it will be returned to the customer, with freight paid by Hybel.

Return of Goods

◦ Contact the export department by email sales@hybel.com.br for more information.